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Shipping Policy

IT-GEAR ships products Monday thru Friday. Most products ship on the same day as ordered, or next business day. Some custom configure-to-order servers ship within three business days. We offer the following shipping methods:


  • Ground
    IT-GEAR offers FedEx Ground shipping for most products. All orders are shipped with a tracking number that is provided on the day the order ships.

 

  • Overnight and Next Business Day
    IT-GEAR offers expedited shipping with options from FedEx including Express Saver, 2 Day Shipping, Standard Overnight, and Priority Overnight.

 

  • Domestic Freight
    Some heavy items such as a storage array require shipment on a pallet. Specify whether your location has a dock so we can determine the right service to deliver your order.

 

  • International Shipping
    IT-GEAR has products available for purchase by international customers. Our products are subject to U.S. export controls and regulations, and may not be shipped to certain countries or may have other restrictions. Products purchased from IT-GEAR may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.

    International orders are shipped on the customer’s shipping account (FedEx/UPS/DHL) and the customer is responsible for VAT, tariffs, import taxes, duties, or other fees. The customer is the importer of record and must comply with all laws and regulations of the destination country. IT-GEAR recommends international customers contact their local customs officials to understand the import requirements/restrictions, and additional costs prior to placing an order.